|Mansions of Madness | Published 21 December 2011|
Dear Mansions of Madness Player,
It has come to my attention that certain components and information in our recently released Mansions of Madness expansion, Forbidden Alchemy, have serious playability issues.
I am sorry and very embarrassed by this issue. Any issues with Forbidden Alchemy are especially egregious as the Mansion of Madness core game was similarly afflicted. While FFG's work on Forbidden Alchemy was well intended, its content and scenarios both novel and exciting, it's obviously not acceptable for players to receive a product with serious mistakes.
We are currently undergoing a comprehensive audit of Forbidden Alchemy, not only to affirm and understand the issues that have been identified by players, but to be completely sure that it does not have yet-to-be-identified issues.
Once we have completed this audit (which we estimate will be sometime early next week), FFG will manufacture any replacement materials necessary. When printed and received by FFG, we will send such replacement materials to affected Forbidden Alchemy owners via mail at no charge. In addition, as further apology, we will include a free copy of our new Arkham Horror novel Dance of the Damned to those players.
Retailers with copies of Forbidden Alchemy on their shelves should contact their FFG sales rep so they may be sent replacement materials directly. FFG has frozen all sales of Forbidden Alchemy for the time being, as we will be replacing the affected parts in our current inventory before resuming shipments of this product. Distribution customers should similarly contact their FFG sales rep.
We will post another article here next week with the details, errata, and information on how affected players can receive their replacement materials and a copy of Dance of the Damned.
Again, on behalf of FFG, I apologize for this unacceptable issue. FFG must do better and FFG will do better.
Christian T. Petersen
Fantasy Flight Games
Mansions of Madness is a macabre game of horror, insanity, and mystery for two to five players. Based on the beloved fiction of H.P. Lovecraft, Mansions of Madness tells a story in which one player takes on the role of the keeper, a malevolent force working to complete a sinister plot, and all other players take on the roles of investigators, the unlikely heroes who gather to oppose him.
Thank you for being proactive in your response to this problem Christian. I'm looking forward to adding the corrected expansion to my Mythos game collection.
i don't play this game yet, but this is why I love FFG, there are a lot of companies that wouldn't own up to this like FFG.
Good Work Everybody at FFG.
Thank you for the prompt response. I'm looking forward to many hours of fun with the game.
Thanks, this makes a client feel respected! 10/10 for FFG!
well said Blakendorf, apologies accepted, but you can avoid this kind of problems with a mayor control of your products, tests and production
And this is why Fantasy Flight is my favorite game company. :)
Clap, clap, Mr. Petersen. That is what FFG is all about. Personally, I feel respected as a costumer. However, there is also the issue of "how in darnation did we get here"? Seems somewhat contrived. FFG is better than this, it has no need of allowing for mistakes of this magnitude.
Anyway, apologies accepted.
Best gaming company *ever*. As customer, I feel treated with respect. Thank you
Good show. Thanks Mr. Petersen.
Congrats on a good decision FFG. In my opinion a company gets more customer loyalty by admitting and fixing its mistakes than by pretending it never makes any.
I'm always impressed with FFG's customer service. Everyone makes mistakes, and FFG is going above and beyond to fix their mistake.
Fair enough and thanks for the response.
Have a great Christmas FFG. I know your products will at least play a part in mine.