Darth_Malus said:

I'm assuming that's CSI Miami?

Roy

AHHHHHH!  I just got notice that my fleet is stranded on my front porch.

Curse you work for not allowing me to be there to welcome the fleet to its new home.

Anyone's Miniature Market order still say Processing Pre-order? That might be odd in my case because I had to email them to have them remove the dice to make sure it could all go out, but it's been stuck there for a while now.

 Forget my online orders, I know they're on the way.  Am I the only one in North America with an LGS so bush league they haven't gotten their stock in yet?  At least 6 other stores in the area I could have bought from have already gotten their stock and sold out, yet no one seems to be showing any interest in playing around here.  Insert suicide smilie gif here.

Mine is out for delivery today. My wife is looking forward to punching out all the pieces :)

Highball said:

I was running late today. Just as we were saying family prayers before heading out the UPS guy knocked on the door. I jumped up so fast to get my ships! Then I put them safely in the closet up stairs and went to work. It's going to be a long day, but I am so excited to get home and open it up! I'm glad I was running late today :)

NathanPButler said:

I gave up on MM and probably won't order from them again. Like you I originally ordered the dice. Once I found out that would delay the order I called them and had them remove the dice. They said "No problem". A few days later, I noticed that my order still hadn't been updated to reflect the dice removal, so i called them again to have them remove them, and they said "No problem". Then last Friday hit and some people were posting that their MM orders were shipping, so I looked at my order status online and noticed that they still hadn't removed the dice, so I emailed asking them to remove the dice and add a starter pack (if this was doable)… if it wasn't doable just remove the dice and ship. Twenty-four hours later I got a response of 'I can remove the dice no problem, but we don't have any more starters… what do you want me to do?'. This frustrated me, as I had already indicated what I wanted done, but I responded to have them ship.

My order didn't ship Friday, Saturday, Sunday, or Monday. When I logged in on Monday, the dice were STILL part of my order. So I called and asked the guy if the dice were still on my order and he said yes. So I told him to cancel the order. I saw yesterday they  posted a graphic indicating they were 2 days behind on shipping, which is understandable… but I started the process to remove the dice from my order more than 2 weeks ago. So that's unacceptable to me.

I then reordered from CoolStuff two starters and one of each expansion. They had the shipping confirmation to me two hours later and the package should be here tomorrow. MM is probably good if you don't have to edit your order. I'll consider them for items that area already in stock and not a preorder if their prices are good enough to justify it, but I won't preorder from them again.

Sorry to hear you had a problem with Miniature Market.  I actually updated my order 4 times since I originally submitted it in April (mostly adding, but like you I also deleted the dice).  I did this over the phone and a couple of weeks before the release when I first realized they were on different schedules.  Anyway, my order shipped on Friday, and it is supposed to be here on Thursday.  I don't expect any problems, but will post when they get here.

I agree your situation is extremely frustrating and I would have hated it if that happened to me.  Just wanted to note it is not always like that and I have preordered and changed preorders several times in the past.  Really no excuse for what happened to you, though. 

I preordered my wave 2 ships from CSI only because they are already up there and not on MM.  I've never had  problem with either. 

If anyone else is having an issue CALL them.  They always answer and are usually (but it seems not always) very helpful. 

My package from CSI just arrived! More vehicles to pew pew with tonight!

Ordered: 08/24/2012
Shipped: 9/13/2012 (FedEx Ground)
Arrived: 9/18/2012

LoopyChickenfanny said:

I had no trouble with this. I got a response and a refund within 24 hours of asking them to cancel. Then, my order shipped out with no issue and it's coming today.

 Got my stuff from MM today. Ordered on 9/4, shipped last Friday. I made one change in quantity after I ordered with no problems. Didn't order extra dice since what I had in 2 core sets (3 with the core I bought at an LGS) seemed like it would be enough. Everything is punched, sorted, and ready to go for some games this week. Now on to some squadron building.

herozeromes said:

herozeromes said:

That's the odd thing about it. They cancelled my order and issued a refund within an hour of requesting it, yet I couldn't get them to adjust my order through repeated contacts over a two week period.

They're using Magento shopping cart, so I just chocked it up to whomever is answering the phones doesn't have the authority to adjust orders in the cart, hence why speaking with 3-4 different agents 4 different times didn't yield any results.

It's great there weren't any problems for the for few of you that posted you had no problems, but clearly they did have issues given the other fellow still hasn't had his order adjusted, either, and they have a 2 day shipping delay on orders through 9/24.

Anyway, no big deal. They're probably just being bombarded by people wanting the game. I Just wanted to share my experience that if you're stuck with dice in your cart and you can't get them to remove them, you might have to cancel the order entirely and turn around and reorder from them, or order somewhere else.

got my Coolstuff order today!    :)

I just finished opening everything.

 Got my MM order today at noon.

UPS says my order is in Orlando.  That means it will come tomorrow while I am at work